1. The Service
VenuePal is a hosted software platform operated by RCW Concepts LLC (the “Company,” “we,” “us”) that helps event organizers plan, brand, and run events. Its features include event planning and task management, a line-item budget, attendee and registration management, check-in and badge printing, a branded attendee mobile/web app, live-session streaming, venue and vendor tools, and related services (collectively, the “Service”).
These Terms of Service (“Terms”) govern your access to and use of the Service. By accessing or using the Service, or by clicking to accept, you agree to these Terms. If you are using the Service on behalf of an organization, you agree on its behalf and represent that you are authorized to do so.
2. Accounts & Eligibility
You must provide accurate information and are responsible for all activity under your account.
You are responsible for keeping your login credentials confidential and for the acts of anyone you invite to your workspace.
You must be at least 18 years old and authorized to bind your organization to these Terms.
3. Subscription, Fees & Billing
Access is provided on a subscription basis per the plan and pricing at [PRICING URL / as agreed in your order form]. Fees are billed [monthly / annually / as stated in your order] and are [non-refundable except as required by law / subject to the refund terms in your order].
Certain features rely on usage-based third-party services (for example, live-stream minutes). Where such pass-through usage applies, it is billed [as described at PRICING URL / at cost + [X]% / as agreed].
We may change fees on [NUMBER] days’ notice, effective at your next renewal. Taxes are your responsibility unless stated otherwise.
4. Acceptable Use
You agree not to misuse the Service. You will not:
- Use the Service for any unlawful purpose or in violation of these Terms;
- Upload or send content that is unlawful, infringing, deceptive, or harmful, or that you lack the right to provide;
- Attempt to gain unauthorized access to the Service, other accounts, or our systems;
- Interfere with or disrupt the integrity or performance of the Service;
- Send unsolicited communications (spam) to attendees or others through the Service in violation of applicable law;
- Resell, sublicense, or provide the Service to third parties except as expressly permitted.
5. Intellectual Property; Restrictions
The Service, including all software, source code, design, structure, text, graphics, logos, and the “VenuePal” name and logo, is owned by the Company and protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service during your subscription. Except as expressly permitted, you will not:
- Copy, reproduce, modify, translate, or create derivative works from any part of the Service;
- Reverse engineer, decompile, disassemble, or attempt to derive the source code or underlying structure;
- Scrape, crawl, harvest, or bulk-extract data or content from the Service by automated means;
- Remove or obscure any proprietary notices; or
- Use the Service to build or assist in building a competing product.
All rights not expressly granted are reserved by the Company.
6. Your Data
You retain ownership of the data you and your users submit to the Service (“Customer Data”), including your event, attendee, vendor, and registration data. You grant us a worldwide, non-exclusive license to host, process, transmit, and display Customer Data solely to provide and improve the Service, to prevent or address technical or security issues, and as otherwise permitted in these Terms and our Privacy Policy.
You are responsible for the accuracy and legality of Customer Data and for having all rights and consents needed to provide it to us, including any personal information about your attendees.
7. Attendee Data & Privacy
The Service lets you collect and manage personal information about your attendees (for example, names, contact details, ticket/registration information, and dietary or accessibility notes). As between you and us, you are the controller of attendee personal information and we act as your processor/service provider, handling it on your behalf and under your instructions.
You are responsible for providing your attendees with any legally required privacy notices and for obtaining any required consents. Our collection and use of personal information is described in our Privacy Policy at [PRIVACY URL], which is incorporated into these Terms. Where required, the parties will enter into a data processing addendum (“DPA”) at [DPA URL].
8. Third-Party Services
The Service integrates with or relies on third-party services (which may include, for example, cloud hosting and database providers, live-streaming providers, mobile wallet passes, CRM and calendar integrations, and label/badge printing utilities). Your use of those services may be subject to their own terms, and we are not responsible for third-party services. We may add, change, or remove integrations over time.
9. Confidentiality
Each party may access the other’s confidential information. Each party agrees to protect the other’s confidential information with reasonable care and to use it only to perform under these Terms, except for information that is public, independently developed, or rightfully obtained from a third party, or as required by law.
10. Disclaimer of Warranties
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT IT WILL MEET YOUR REQUIREMENTS.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL. THE COMPANY’S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID TO THE COMPANY IN THE [TWELVE (12)] MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.
12. Indemnification
You agree to indemnify and hold the Company harmless from claims arising out of your Customer Data, your use of the Service, your events, or your violation of these Terms or applicable law.
13. Term & Termination
These Terms apply while you use the Service. We may suspend or terminate your access for breach of these Terms, non-payment, or to protect the Service. You may stop using the Service at any time. On termination, your license ends and you must stop using the Service. We will make Customer Data available for export for [NUMBER] days after termination, after which we may delete it, subject to our Privacy Policy and legal obligations.
14. Changes to These Terms
We may update these Terms; material changes will be posted with a new “Last updated” date and, where required, communicated to you. Continued use after changes take effect means you accept the updated Terms.
15. Governing Law & Disputes
These Terms are governed by the laws of the State of [STATE], without regard to conflict-of-laws rules. The parties consent to the exclusive jurisdiction and venue of the state and federal courts located in [COUNTY, STATE], except that either party may seek injunctive relief where appropriate. [OPTIONAL: arbitration / class-action-waiver language to be added by counsel.]
16. Contact
Questions about these Terms: [CONTACT NAME], RCW Concepts LLC — [EMAIL] — [MAILING ADDRESS].